Refund policy
Return & Refund Policy
We want you and your cat to love your Purrlette order. Please read this policy before you buy.
All sales are final for change of mind
We don't accept returns or give refunds if you change your mind, order the wrong size, or no longer want an item. Please check the product description and size details carefully before ordering.
Damaged, defective or wrong items
If your item arrives damaged, defective, or isn't what you ordered, email us at hello.purrlette@gmail.com within 7 days of delivery. Please include:
- your order number, and
- clear photos or a short video showing the problem and the item's packaging.
Once we confirm the issue, we'll send a free replacement or give you a refund. You won't need to send the item back unless we ask.
Orders that don't arrive
Most orders arrive in 7–15 business days. If your order hasn't arrived within 30 days of shipping, contact us and we'll send a replacement or a full refund. Please make sure your shipping address is correct at checkout — we can't be responsible for orders sent to an incorrect address you provided.
Cancellations
You can cancel your order for a full refund within 12 hours of placing it by emailing us. After that, your order is already being prepared for shipping and can't be cancelled.
Refunds
Approved refunds go back to your original payment method within 5–10 business days. Your bank may take a little longer to show it.
Your rights
This policy doesn't limit any rights you have under applicable consumer protection laws.
Questions?
Email hello.purrlette@gmail.com — we usually reply within 1–2 business days.